| What exactly is Software Direct? |
| Software Direct is home to an ever-changing library of full version downloadable games, utilities, applications and more. With little overhead, we are able to offer exciting products for a fraction of the cost at retail. |
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| How do I purchase a product on Software Direct? |
| Buying on Software Direct is easy! Select the product you?d like to purchase and click on the BUY button. This will take you to our checkout to complete the sale. |
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| I want to buy a product but I don?t want to download it, can I have a CD-ROM sent to me? |
| Unfortunately, no. Software Direct is only able to offer you these great products at such reasonable prices because of our ?download-only? distribution. |
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| Are there any benefits to creating my own personal account on Software Direct? |
| There are many benefits of creating your own personal account. First, you will receive a free product download from a pre-selected list of Software Direct products. It also gives you access to exclusive promotions and offers on Software Direct. Finally, a personal account allows you to purchase products on Software Direct and to rate the products you purchase. |
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| What type of personal information is collected when I create an account? |
| You simply enter in your e-mail address, user name and a password. |
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| What type of personal information is collected when I make a purchase on Software Direct? |
| We require your name, address, and credit card number in order to complete your purchase on Software Direct. |
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| Is my personal information sold to other companies? |
| No, your privacy is of the utmost importance to us. Software Direct does not share your personal information without your consent. |
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| How do I know my credit card information is secure on Software Direct? |
| Your credit card information is safe on Software Direct. Through our use of secure technology and encryption software, we are able to protect your information. |
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| How do I get on the Software Direct mailing list? |
| When you create your own personal account on Software Direct, you can elect to receive Software Direct e-mails. If you would like to create your own account and subscribe, click here. If you already have an account, please click here to subscribe. You?ll start receiving special promotions and offers only available to Software Direct members. |
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| How to I get off the Software Direct mailing list? |
| When you create your personal account, you have the option not to receive any promotional e-mails. If you have received a promotional e-mail and would like to be removed, click here. |
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| What if my Internet connection is interrupted during a product download? |
| Software Direct has anticipated possible interruptions during downloads that might compromise the quality of your download. If your connection is interrupted, simply reconnect to the Internet and go to the Software Direct web site. Log in and click on View Purchases to view those products you have previously bought. Find the product that was interrupted during the download and follow the instructions to re-download the product. As long as you are on the same computer, you can attempt to re-download the products until you are successful. |
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| How long does a typical download/purchase take? |
| Depending on the size of the product you have purchased and the speed of your Internet connection, it will take several seconds to several minutes for a complete download. |
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| How do I uninstall a product purchased on Software Direct? |
| Uninstalling will be different for every product. If you decide to uninstall a program, simply to go that product page on Software Direct and follow the simple uninstall instructions. |
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| I?d like to rate a product on Software Direct, how do I do this? |
| Once you have purchased a product on Software Direct you can rate it. Simply log on to your personal account, scroll through the products you have purchased on Software Direct, and click Rate This Product. |
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| I forgot my username and/or password. What do I do? |
| If you have forgotten your user name or password, click HERE and we will e-mail this information to your e-mail address on file. |
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| How can I contact Software Direct ?
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| We may be contacted by email at contact@softwaredirect.com.
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| If you have a specific question not answered by the Frequently Asked
Questions page, please contact our support staff. |
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